THE LOCK ACADEMY FAQ ANSWERS ALL YOUR QUESTIONS ABOUT OUR ESCAPE ROOM IN PARIS

You have a question about how a Live Escape Game works? About booking? This page is made for you!

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WHAT IS AN ESCAPE GAME?

A Live Escape Game is a real-life escape game. The game is played in teams of 3 to 6 players on average.

Escape game? Yes! You'll be locked in a room for an hour, and to escape you will need to solve different puzzles, clues and complete a mission. Your team will need to communicate, cooperate and search everywhere! Your chance to totally mess up a room without having to tidy up after yourself has finally arrived: come quick to Lock Academy, to solve our mysteries and help Professor Lock, Director of the school.

With family, friends or for a Team Building activity, our mysteries are waiting for you!

If you want to learn more about the history of the Escape Games, follow this link (in french)!

And if you don’t like the sound of being locked in a room, check out our outdoors mystery!

WHAT IS THE LOCK ACADEMY - Escape Game Paris?

Detective genius and director of the Academy, Professor Lock is off travelling around the world, solving mysteries.

During his absence, he's counting on you to keep Lock Academy running smoothly, and to train the detectives of tomorrow.
Unfortunately, his enemies often take advantage of his absence to attack the academy! Without the Professor, it will be up to you and your team to solve the mysteries that lie before you and become heroes!

Two-time winner of the Escape Game Awards 2016 and 2017 from the website Escape Game Paris, the Lock Academy needs you, family, friends, Team Building, to combat the crime!

Check out our mysteries or book now!

How many mysteries are there to solve in the Academy?

Lock Academy has 7 mysteries: 6 different mystery rooms and one outside investigation. Our Room Escapes are all built around the same concept, in two different locations.

You will find the Academy Châtelet at 25 rue Coquillière, 75001 Paris, and the Academy Sebastopol to 131 Boulevard de Sebastopol, 75002 Paris. At these Escape Game locations, you will have to solve a series of puzzles to solve the mystery within 60 minutes.

Academy Châtelet

Our first mystery is called A Near-Perfect Crime. Like a real-life Cluedo, investigate the murder of Dean Doyle! Find the motive, the murder weapon, and the culprit.

In our Little Miss Lock escape room, you’ll help Professor Lock, director of the Academy, find his daughter who disappeared two days ago. Twists and adrenaline guaranteed!

For teams who are looking for the challenge, the Escape Game The Heist of the Century awaits you! Help us find the stolen Detectives’ Guide. An entirely ‘padlock-free’ escape game!

If you’d prefer to investigate outside, our Operation Mindfall treasure hunt is made for you. Follow the clues around the Châtelet-Les Halles neighbourhood and save the world!

Academy Sébastopol

The Escape Game Revolt at the Lock Academy is an exciting mystery in which your mission will be to prevent the school from being sold to public enemy number 1, Jim Key! To achieve your goal, you’ll have to face off an unexpected opponent: Professor Lock himself...

In our L.A. Confidential escape room, you’re tricked by Jim Key and you have to help him if you hope to save the Academy. Your mission: gain entry to the most secure room in the entire school and find the files which will reveal Professor Lock’s darkest secret.

Available soon: Do you have the makings of a great detective? Find out by competing in the prestigious Lock Academy Examination, entirely designed by E.V.A, our new Artificial Intelligence System.

What languages are available for the games?

Our welcome, the mysteries (except for The Heist of the Century and The Examination which is only available in French), and the clues in our mysteries are all available in English and French.

If you speak English, please mention it when you book your Escape Room. You can visit the website in English.

Is solving the mystery hard?

Our mysteries do not require specific knowledge to get out and are open to all. With family or friends, no need to be a Cluedo pro: our puzzles call on your observational skills, your logic, your teamwork ... and your good mood!

During the game you will receive clues when needed. Cameras placed in the room will allow us to track your progress. There is however no video or audio recording in our game rooms.

Beware, the puzzles can be difficult for children under 15 years. That's why we ask that children from 9 to 15 years old must be accompanied by two adults minimum per Escape Room! We do not accept children under 9 years old in our mystery rooms.

Can I film or take photos in the game room?

To ensure all experience the most enjoyable game, the use of cameras, mobile phones or any other devices to film or photograph is prohibited.

For the curious, here is an overview of our Live Escape Game Rooms!

Will I be locked in the room?

Yes. However, we monitor the game room for the duration of the game for your safety and we can intervene immediately and open the Live Escape Game room if necessary.

Furthermore, a code or a security push button are present at the entrance of each of our game rooms, and allow you to exit the mystery if there should be an emergency.

Not sure you’d like being in a small space? The L.A Confidential mystery is strongly discouraged for people who suffer from claustrophobia.

Who can solve the mysteries?

Lock Academy, Escape Game in Paris, is an entertainment activity that caters to everyone: family, friends, Team Building, students, etc. The puzzles require logic, speed and dexterity. However, no special knowledge is required: we won't expect you to recite Pythagoras's Theorem, do not worry!

The mystery 'A Near-Perfect Crime' is accessible to people with reduced mobility.

The mystery ‘The Heist of the Century’ is available in French only and is unfortunately not suitable for people with hearing difficulties.

The mystery 'Revolt at the Lock Academy' is not suitable for people suffering from epilepsy.

The mystery ‘The Examination’ is available in French only

How many players make up a team in an Escape Game?

Your team must consist of 3 to 6 players for our Little Miss Lock, A Near Perfect Crime and Revolt at Lock Academy mystery rooms , and 4 to 6 players for The Heist of the Century, L.A. Confidential and The Examination. With fewer players, some puzzles can be too difficult and, with more than the recommended maximum, you will be stepping on each other's toes and not enjoying the game.

We recommend that ‘expert’ teams (or at least those who are experienced at escape games) to not be more than 5 players for A Near-Perfect Crime and Little Miss Lock.

Our Operation Mindfall treasure hunt is for from 2 to 5 players per team and can be played in competition mode for up to 10 players (2 team of 5 players).

How old can we be to take part in a Lock Academy Mystery?

The minimum age to participate in the Escape Games at Lock Academy is 9 years old with at least 2 adults per team or 15 years unaccompanied.

Groups composed exclusively of children will not be accepted in our live escape game rooms, nor will be groups including just one accompanying adult. Babies and young children are not allowed in our mystery rooms.

Why? Because our puzzles are designed for adults and may be too difficult for children. As a family, the children can search while the parents help understand the puzzles. Alone, children can become discouraged by the difficulty of certain mysteries. Also, many of the components in our rooms are fragile. We therefore ask accompanying adults to keep their children under close supervision.

Are the mysteries accessible for people with disabilities?

The mystery 'A Near Perfect Crime' is accessible to people with reduced mobility. However, we recommend that you include on your team at least one able-bodied person because some clues in our Escape Rooms may be difficult to access.

Our treasure hunt Operation Mindfall is also suitable for people with reduced mobility. The latter takes place in the neighbourhood of Châtelet - Les Halles on a route of containing about 25 minute walking during the 80 minutes of the game. There are no parts of the route containing a staircase or other surface which would be difficult to access for a person with reduced mobility.

Can I participate if I am pregnant or have heart-problems?

Our puzzles contain no strenuous physical activity, and no scary elements. Indeed, a child born in Lock Academy is guaranteed to be a future genius!

Our treasure hunt Operation Mindfall is also suitable for pregnant women. The latter takes place in the neighbourhood of Châtelet - Les Halles on a route of containing about 25 minute walking during the 80 minutes of the game. Many benches and places to rest are available throughout the route.

However, the L.A. Confidential mystery is not suitable for people with heart conditions, nor for people who suffer from claustrophobia.

Are the mysteries suitable for people with photosensitivity or epilepsy?

Some of our investigations have visual and light effects (strobe lights or pulsating lights) that may not be appropriate for players suffering from epilepsy and photosensitivity. The mystery 'Revolt at the Lock Academy' is not suitable for people suffering from epilepsy.

For more information, do not hesitate to contact us in advance, we will prepare our game for your trip to the Lock Academy.

Are the mysteries suitable for people with hearing problems or visual impairments?

Throughout your investigation, Professor Lock will accompany you with audio and/or visual clues. We recommend that you always have on your team at least one player who does not have a hearing or visual impairment.

We are at your disposal to help organise your visit, do not hesitate to contact us.

The mystery ‘The Heist of the Century’ is unfortunately not suitable for people with hearing difficulties.

Can a team of 2 play?

You are only 2 detectives and you want to solve a mysterious case? You can book a session of Little Miss Lock or A Near Perfect Crime for 3 people (minimum required to make a reservation) and try the challenge with just two of you. But beware, the mystery will be naturally more difficult! You’ll need to be really organised to find all the clues and solve the different puzzles.

You can also take part in our treasure hunt Operation Mindfall (from 2 to 5 players)!

What should I do if one of the players can’t come?

Unfortunately one of your players can't come? No worries! You can invite another person to join your team as places are not nominative!

However, no refund can be made for the missing player.

How do I book an Escape Game?

All bookings for our Paris Escape Game rooms are made online on our website on the page ‘Book’ using our secure payment system Mercanet, published by BNP Paribas.

Are you a company and want to organise a Team Building activity? Please visit our page dedicated to Team Buildings and fill out the form at the bottom of the page.

What about if you have a problem with your reservation, or you want to reserve the whole Lock Academy for a block of time for a large group? Contact us by email at contact@lockacademy.com.

How much does a game session cost?

The more, the merrier... and the cheaper! When you make a reservation on the Lock Academy website - Escape Game Paris, the price per person decreases depending on the number of participants:

  • 3 players: €32/player
  • 4 players: €29/player
  • 5 players: €26/player
  • 6 players: €24/player

If you want to participate in our treasure hunt Operation Mindfall, from 2 to 5 players, you will be charged a fixed price of € 80 for the team.

Is it possible to add a player after booking?

Yes! It is no problem to add a player. You’ll need to pay the difference in price on the day. We accept up to 6 people in our indoors mysteries.

The day of your session come with the additional players and settle the price difference at the start of your session.

  • 3 to 4 players: additional €20.
  • 4 to 5 players: additional €14.
  • 5 to 6 players: additional €14.

The rate for our outdoors mystery Operation Mindfall is fixed: €80 for 2 to 5 players.

Can I change or cancel a reservation?

Lock Academy games require preparation in advance. Our Escape Game rooms are specially prepared for each team. Once your booking has been confirmed, no refunds or cancellations will be possible.

It is possible to postpone your Escape Game visit up to one week before the date originally reserved. Please send an email to paris [at] lockacademy.com specifying, if possible, the new date and/or mystery you want. Please check beforehand if the time slot is available by visiting our booking page and selecting the room and date you want. Our teams will be able to answer more quickly.

No postponement or change of room will be accepted if requested less than a week in advance of your reserved Escape Game date.

Do you offer Lock Academy gift vouchers?

Yes. With our gift card, you can give the gift of one or more gaming sessions at Lock Academy to your family or friends.

You can buy your voucher for our escape game directly on our website

The gift card is valid 1 year from date of purchase. The recipient will have the choice of any of our indoor or outdoor mysteries.

If I book your three rooms at Lock Academy Châtelet, can we all play all at the same time?

Do you want to book our three rooms at the Châtelet Academy for your corporate event? However, you might notice that one of our rooms starts slightly later compared to the other two, but you want all players to be able to play at the same time.

No problem! Our reception area can’t accommodate three different groups at once, but that’s not a problem if the three groups know each other.

Please specify when booking that all your players will arrive together, so that we can prepare for your visit.

I was trying to book and my slot has disappeared!

You found your room, date and number of players. And you were in the process of booking your session, you left the booking page, and when you came back it had disappeared!

When you select a slot it is reserved for you for 30 minutes. If you exit the booking page to find other information on our site and then return to the booking page, you might not find your slot any more. Please wait 30 minutes and refresh the booking page. 30 minutes later, your slot will be available again and you can make your reservation!

In case of other problems when booking, please delete your browser cookies, or change browser and try booking again.

If our advice did not work, feel free to contact us via: paris [at] lockacademy.com.

What should I do if one of the players can’t come?

Unfortunately one of your players can't come? No worries! You can invite another person to join your team as places are not nominative!

However, no refund can be made for the missing player.

Where is Lock Academy?

Lock Academy has two locations for our mysteries.

The Academy Châtelet which holds our mysteries Little Miss Lock, A Near-Perfect Crime, The Heist of the Century and Operation Mindfall, is located at 25 rue Coquillère in the 1st arrondissement of Paris, next to Société Générale bank and in opposite the Crédit du Nord bank.

How to reach us:

  • Metro Châtelet - Les Halles (RER A, B and D, Metro lines 1, 4, 7 and 11) - 150m from the exit "Porte du jour"
  • Louvre-Rivoli Metro (Metro lines 1 and 7) - 350m from the station exit
  • RATP bus (No. 85, No. 67 and No. 74) at 42 rue du Louvre
  • Underground parking Indigo at 14 rue Croix des Petits Champs

The Sevastopol Academy with Revolt at Lock Academy, L.A. Confidential and The Examination is located at 131 Boulevard Sébastopol in the 2nd arrondissement of Paris.

How to reach us:

  • Metro Réaumur-Sebastopol (lines 3 and 4) - 100 metres from exit rue Réaumur
  • Metro Strasbourg Saint-Denis (lines 4, 8 and 9) - 200 metres from the exit Boulevard de Strasbourg
  • RATP bus (No. 20, No. 38, No. 39, and No. 47) at Strasbourg-Saint Denis
  • Underground parking Indigo at 43 Boulevard de Sébastopol

When is the Lock Academy open?

Crime doesn't wait! Lock Academy is open 7 days a week, from 10 am to midnight.

How long will we be at the Lock Academy for?

After booking a game session and receiving a confirmation email, we'll be waiting for you and your team on the day and time of your booking at Lock Academy. One of Professor Lock's assistants will welcome you to the Academy, armed with... their biggest smile!

For your visit to the Academy, allow about 90 minutes (including 60 minutes for your mystery). Here is how the game timings would work for a booking at 2pm for example:

  • - 2pm: Arrival of the entire team at the Lock Academy reception. Free welcome drink.
  • - 2:05 p.m.: Presentation of the mystery by Professor Lock's assistant.
  • - 2:15 p.m.: Session Begins. To help, the Professor will give you clues!
  • - 3:15pm: End of the mystery. Take a look back at the highlights with Professor Lock's assistant.
  • - 3:30pm: End of game session.

To fully enjoy your Escape Game, please arrive punctually at the time specified when booking, but no more than 15 minutes before

What are your offers for businesses?

You will find details of our offers for businesses on our specific Team building page.

Lock Academy offers packages dedicated to businesses in order to organize all or part of your Team Building Escape Game day.

  • The Mini Pack, from 8 to 19 people (from €45 ex.VAT/person): welcome with a wide choice of drinks and candy, indoor mystery (1 h), board game and diplomas for each participant and team photo printed in HD quality.
  • The Fiesta Pack, from 8 to 19 people (from €55 ex.VAT/person): Pack Mini + on-site breakfast or snacks, lunch, or dinner at one of our nearby hospitality partners.
  • The Work & Fun Pack, from 8 to 19 people (from €61 ex.VAT/person): Mini Pack + Conference room rental in a nearby partner organisation. Optional: breakfast, lunch, dinner, snacks.
  • Big Pack: from 12 to 40 people (from €72 ex.VAT/person) : Rent out part of our location with drinks, one outside mystery (1 hour 20 mins), board games and diplomas for every participant, a printed team photo and champagne for the winning team.

In order to tell us more to help us organise your corporate event at Lock Academy please fill out the form at the bottom of our Team Building page.

Can I pre-book a slot before confirming?

This service is one of the privileges we reserve for business choosing a Team Building Pack. As soon as you confirm the date and the pack you want, our business relations team will send you a quote and hold the session for you for 48 hours.

When you send the signed quote back, this forms a contract and the company commits to pay for the service (bank transfer, cheque, credit card,...) prior to the date of game.

This option is not available for those who opt for a standard booking.

Can a company pay for its session afterwards?

Even when using one of our Team Building Packs, the payment must take place at the latest on the day, when your teams arrive. Lock Academy reserves the right to deny access to the game rooms in the case where payment had not been made.

For companies choosing a standard booking, payment is required on line when booking on our website.

Do you have special offers for birthdays, stag, hen, bachelor, or bachelorette parties?

For an unforgettable room escape or treasure hunt in Paris, our VIP Detectives offer is the perfect choice if you’re celebrating a birthday, stag or hen (bachelor / bachelorette) party.

Cookies , Perfect investigator Kit with a detectives hat, a magnifying glass and a pipe, or even certified detective diplomas are offered with this service, in addition to your mystery.

Find out more about the VIP Detectives offer, check out the details of our offer.

Is it possible to customize the mysteries for a special event?

At the moment we don’t allow individual customers to customise the mysteries.

For businesses or agencies who would like to make a small change, please send us your request at least 6 weeks before the date of your event via our contact form. This service will be charged extra.

How do I get an invoice?

This depends on how you made your booking:

    • If you made a standard booking on our website, you will have had the opportunity to download an invoice at the end of the booking process. The information on this invoice is the information submitted via the online booking form. This invoice is also sent to you as an attachment in your booking confirmation email (sent out in the hour following your booking).
    • If you opted for one of our Team Building Packs, the invoice will be sent by email when you return us the signed quote.

If you have misplaced your invoice and wish for another to be issued, please contact us using our contact form indicating the date and time of your booking, the number of rooms and the number of players.